Jeanna Rimmer

In making this seemingly abrupt move to Hawaii from the Northeast, I was initially in touch with three different realtors. What I immediately noticed about Jeanna was that she listened in earnest, was incredibly responsive, took us seriously, and remembered what I told her about our particular situation.

During our first phone call, she normalized my fantasy of wanting to move to the Big Island by sharing her own story of moving from the east coast. She remembered that we were travelling to the Big Island in about a month, and followed up with me a week prior to make a tentative plan. Leading up to our visit, she gently guided us to search for homes in appropriate areas for our needs, taking into consideration the climate, privacy, insurance, and even traffic conditions.

Once we arrived, many of the homes we wanted to see had been claimed, so we hoped to schedule as many that we could that matched our criteria. Jeanna was efficient and organized and we were able to see 13 places in two days. Being pretty clueless, we were fortunate that Jeanna generously shared her expertise and knowledge - from quality of construction and needed repairs to what plants to watch out for in the yard. In fact, we passed on several houses due to such issues. Along the way, we learned from Jeanna of so many of the small idiosyncrasies that are a part of life on the Big Island - about catchments, termites, ants, mail boxes, gates, lanais, and permits.

With the rising interest rates, there was an urgency to make a decision, but Jeanna reassured us that there was still time to make changes. She even did a video tour of a house that came on the market after we put in an offer and flew back to the mainland. (The house was in a great location, but had termites, and was very dark.) Ultimately, we stuck with our original offer and her patience throughout the process to arrive at a confident decision was very much appreciated.

Jeanna maintained a clear professional balance, sharing information that was useful for us in a friendly manner and making us feel welcome and cared for. Her aftercare has also been above and beyond what we would expect from a realtor. She shared so many contacts for maintaining a house on the island and even offered to check in on the house while we were still transitioning (which she did), all while taking care of so many other clients. I feel more secure in my move knowing that Jeanna is here. We were so lucky that she showed up as we dove into making one of the most drastic, anxiety-inducing, but hopeful decision of our lives.

My husband and I have worked with Jeanna for a couple of life changing decisions in our life regarding investing into properties and relocating "our nest." Our first impression of Jeanna was that she is very sharp, resourceful and real estate is her passion. What we liked about Jeanna is that she listened to our needs and made the showings of the properties happen even on short notices, as my husband and I looked on line for the current listings. As usual we had many questions as we thoroughly searched for our dream home. Jeanna was able to answer all questions, and if she needed to find the answer she would always get back to us in a timely manner. We gained her trust immediately and it made our hunting for our new home smooth and quicker then we expected. We would definitely work with Jeanna Rimmer at Hawaii life again for future investments. She is the go to person for selling and buying property and finding your dream home! Mahalo Jeanna for helping to make our dreams come true!!